Privacy Policy & Collection Notice
V S Batish Pty Ltd t/a Riseonic Real Estate (ABN 17 617 773 547) provides real estate services including but not limited to:
- The leasing and management of commercial, and residential properties; and
- The sale of commercial, and residential properties; and
- The acquisition of commercial, and residential properties; and
- Related real estate and property services.
This policy applies to V S Batish Pty Ltd t/a Riseonic Real Estate (ABN 17 617 773 547) and the website riseonicre.com.au (collectively Riseonic Real Estate). It sets out the policies of Riseonic Real Estate relating to personal information provided to us, or collected by us, including through our website. Unless you give your express consent otherwise, the following policy governs how we handle your personal information and safeguards your privacy. By providing your personal information to us you agree to this policy.
Note: Third-party internet sites accessible via our website, including websites that may be independently owned and operated by affiliated offices or service providers, may have separate privacy and data-collection practices not controlled by Riseonic Real Estate. Riseonic Real Estate takes no responsibility for those independent policies and will not be liable for any actions of third parties in relation to privacy. It is recommended that you refer to those sites’ own privacy policies to learn how they collect and use your personal information.
The Privacy Act 1988 (Cth) (the Act) allows for “personal information”, including “sensitive information” (which are defined in the Act) about you to be collected, used and disclosed provided we have provided you with notice and in certain circumstances also obtained your consent. In this Privacy Policy and, where appropriate, a reference to “personal information” includes “sensitive information”.
We reserve the right to review and, if necessary, change this Privacy Policy. We may from time to time update, revise, amend or replace this Privacy Policy by posting any changes to it on our website or by giving you another form of notification.
This Privacy Policy is available on our website and may also be made available to you at any property inspection or when we first communicate with you.
We are bound by the Act and the Australian Privacy Principles (APPs) which regulate the collection, use and disclosure of personal information.
This Privacy Policy explains:
- The scope of our Privacy Policy;
- Why we collect personal information;
- What personal information we collect;
- How we collect and use your personal information;
- How we disclose your personal information;
- Your right to access your personal information;
- Your right to correct your personal information;
- How we protect the integrity of your personal information;
- Your right to make a privacy complaint; and
- How you can contact us regarding privacy concerns.
Acceptance of this Privacy Policy
By providing us with your personal information, using our website, or accessing any of our products, services or features, you consent to the collection, use and disclosure of your personal information as outlined in this Privacy Policy.
What personal information we collect
We collect personal information that is reasonably necessary for one or more of our functions or activities.
The type of information that we collect and hold may depend on your relationship with us. For example:
Candidate
If you are a candidate seeking employment with us, we may collect and hold information including your name, address, email address, contact telephone number, gender, age, employment history, references, resume, medical history, emergency contact, taxation details, qualifications, and payment details.
Customer
If you are a customer of ours, we may collect and hold information including your name, address, email address, contact telephone number, gender, age, bank details and next of kin.
Supplier
If you are a supplier of ours, we may collect and hold information including your name, address, email address, contact telephone number, business records, billing information, and information about goods and services supplied by you.
If you feel that the personal information that we are requesting at any point is not information that you wish to provide, please raise this with us.
How we collect personal information from you
We will collect personal information from you in the following circumstances:
Property Management
- If you are a prospective or current landlord and you want us to manage your property, then we will collect personal information from you in order to identify you and the property;
- If you are a prospective or current tenant and/or you inspect any rental property, then we will collect personal information from you when you attend the property inspection;
- If you are a prospective or current tenant and you want to rent a property, then we will collect personal information from you, usually at the rental application stage from the rental application and supporting documentation that you supply;
- If you are a prospective tenant who has enquired about a property listed by us, then we will collect personal information from you, usually at the enquiry stage whether by telephone, email, in person or online enquiry.
Sales
- If you are a prospective or current vendor and you want us to act as your sales agent, then we will collect personal information from you in order to identify you and the property and carry out customer due diligence required by law;
- If you are a prospective or current purchaser and you inspect any property listed by us, then we will collect personal information from you when you attend the inspection;
- If you are a prospective purchaser who has enquired about a property listed by us, then we will collect personal information from you at the enquiry stage;
- If you are a current purchaser and you sign a contract to buy a property listed by us, then we will collect personal information about you to carry out customer due diligence required by law.
Generally
- If you are a candidate seeking employment with us, we may collect and hold personal information from you to assess your suitability for employment;
- If you are a supplier of ours, we may collect and hold personal information from you to ensure we can adequately identify you and arrange payment as necessary.
How we collect personal information from other sources
We can collect personal information about you from other sources in any manner permitted by the Act. We will only collect personal information from other sources where it is reasonably necessary for us to do so in relation to our real estate business.
Examples include:
- Your agents, insurers, contractors, lawyers, accountants and advisors;
- Public registers including NSW Land Registry Services;
- Publicly available information;
- Property valuers and service providers;
- Third parties authorised to provide us with information;
- Social media;
- Surveys, competitions and promotions;
- Feedback and complaint submissions.
When the law authorises or requires collection of personal information
There are laws that may require us to collect and disclose your personal information, including:
- Property and Stock Agents Act 2002 (NSW)
- Anti-Money Laundering and Counter-Terrorism Financing Act 2006 (Cth)
including regulations and rules under those laws.
How your personal information may be used
We may collect, use and disclose your personal information for purposes including:
Property Management
- Identifying landlords and tenants;
- Processing rental applications;
- Advertising and promoting rental properties;
- Preparing tenancy agreements and leases;
- Managing rental payments and statements;
- Communicating with landlords, tenants and contractors;
- Ensuring property security during inspections;
- Complying with legal obligations;
- Direct marketing of properties and services unless you opt out.
Sales
- Identifying vendors and purchasers;
- Advertising and marketing properties;
- Managing property sales transactions;
- Liaising with agents, lawyers, brokers and financial institutions;
- Ensuring safety and security during inspections and auctions;
- Complying with legal obligations;
- Direct marketing of properties and services unless you opt out.
Generally
- Operating and administering our business;
- Updating records and contact details;
- Managing trust or controlled money accounts;
- Complying with dispute resolution or legal processes;
- Business acquisitions or restructuring;
- Any other purpose to which you consent.
How we share your personal information
We may disclose your personal information to:
- Lawyers, accountants, brokers and settlement agents;
- Mortgage brokers and financiers;
- Auctioneers;
- Valuers, insurers and surveyors;
- Debt collection agencies;
- Government and regulatory bodies including AUSTRAC and the ATO;
- IT service providers and contractors;
- Marketing and mailing service providers;
- Related companies and business partners.
Some recipients may be located outside Australia.
Sharing personal information outside Australia
We may store information electronically using cloud-based systems. In some cases, your personal information may be disclosed to overseas recipients including service providers located in:
- The Philippines;
- India; or
- Other countries where our service providers operate.
We take reasonable steps to ensure overseas recipients comply with Australian privacy laws.
If you do not provide personal information
If you do not provide your personal information to us, we may not be able to provide services requested by you, including:
- Processing rental applications;
- Registering auction bidders;
- Facilitating property sales or purchases;
- Managing rental or sales transactions;
- Verifying ownership or identity.
Personal information about other people
If you provide us with personal information about another person, we assume that you have obtained their consent to provide that information to us and for us to handle it in accordance with this Privacy Policy.
Anonymity and pseudonymity
In some cases we may be unable to deal with individuals who do not identify themselves, particularly where identification is required by law or necessary for property inspections, tenancy applications or sales transactions.
However, where practical, we may respond to general enquiries anonymously.
How we secure your personal information
We take reasonable steps to protect information we hold from misuse, loss, unauthorised access, modification or disclosure.
As our website is linked to the internet, transmission of information online is inherently insecure and we cannot guarantee the security of information transmitted to us online.
Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites.
Marketing and opt-out
We may use your personal information (excluding sensitive information) to provide marketing communications about products and services we believe may interest you.
You may opt out of receiving marketing communications from us at any time by contacting us.
Cookies
When you access our website, we may use cookies and similar technologies to improve your browsing experience, analyse website traffic and understand user behaviour.
Cookies generally do not collect personal information directly. You can disable cookies through your browser settings if preferred.
We may also log IP addresses for website administration and analytics purposes.
Accessing and correcting your personal information
You may request access to personal information we hold about you and request corrections if the information is inaccurate, incomplete or outdated.
Requests should be made in writing to our Privacy Officer. We may charge a reasonable administrative fee for providing access where permitted by law.
Complaints
If you believe your privacy has been breached, please contact us with details of your complaint so we can investigate the matter.
If you require further information about our management of personal information or wish to make a complaint, please contact:
Privacy Officer
V S Batish Pty Ltd t/a Riseonic Real Estate
Website: riseonicre.com.au
M: 0402774390
You may also lodge a complaint with the:
Office of the Australian Information Commissioner (OAIC)
GPO Box 5218
Sydney NSW 2001
Telephone: 1300 363 992